This Information Notice has been prepared by the data controller identified below, in accordance with Article 10 of the Turkish Personal Data Protection Law No. 6698 (the “Law”) and the Communiqué on the Procedures and Principles to be Followed in Fulfilling the Obligation to Inform.
Your personal data is processed by Velora Vize as data controller, for the purposes set out below, in a manner connected with, limited to and proportionate to those purposes, by automated or non-automated means.
Data processed: Name and surname. Once a consultancy relationship has been established and document preparation has begun, and only to the extent required for the application file: identity details on the passport, civil registry record, identity card copy and similar application documents.
Purposes: Answering requests and questions, providing visa consultancy and document preparation services, creating and reviewing the application file, performing contractual processes, carrying out finance and accounting operations, fulfilling legal obligations, providing information to authorised public authorities.
Data processed: Telephone number, WhatsApp number and the name shown on your WhatsApp profile, email address and, where provided, postal address.
Purposes: Maintaining customer communication, handling callback requests, sending the document list and other information, following up requests and complaints, providing after-service support.
Data processed: Destination country, visa type, applicant profile and the special circumstances you state, the document list generated for you, the content of the messages and requests you send, file status, invoices issued and related documents.
Purposes: Generating the document list, carrying out consultancy and document preparation, file review, application follow-up, customer satisfaction activities, finance and accounting operations.
Data processed: IP address, server and application logs, cookie records, and the browser, device and interaction signals assessed by Google reCAPTCHA on our forms.
Purposes: Ensuring information security, protecting forms against automated and malicious submissions, preventing misuse of the service and, where you have given your explicit consent, producing visit statistics.
Data processed: For voice calls made over WhatsApp, the call recording, its written transcript and the short summary generated automatically, together with the date, duration and technical status of the call.
Purposes: Providing the service, monitoring and improving service quality, fulfilling callback requests, preventing misuse of the service, maintaining customer communication.
Your personal data is collected through the contact and application forms on our website, through WhatsApp, telephone, email and face-to-face meetings, and through the documents you provide during document preparation.
Within Türkiye: Transferred only to the extent necessary to authorised public authorities and to service providers such as our accountant and legal adviser.
Abroad: The servers hosting our website and customer records, together with the WhatsApp infrastructure (Meta Platforms), the artificial intelligence service (OpenAI) and the security service (Google reCAPTCHA) that we use, are located abroad. The data listed above is therefore processed abroad. These transfers are carried out within the scope of Article 9 of the Law.
Your personal data is not shared with third parties other than for the purposes listed in this notice and for legal obligations; it is never sold or rented for marketing purposes.
You may request deletion of your data at any time: simply write “sil”, “delete” or «حذف» on WhatsApp. This request also covers your voice recordings, call transcripts and summaries.
Velora Vize applies appropriate technical and administrative measures to protect personal data against unauthorised access, loss, disclosure, alteration and misuse. These measures cover secure storage, prevention of unauthorised access, restriction of access to authorised staff only, and regular review of our practices. Call recordings can be accessed only by authorised Velora Vize staff through the administration panel, and every access is logged.
The document assistant on our website does not store any information. If you choose to have your list sent by email, your address is used only for that single message; it is not stored, not added to any list, and you will not receive any other email from us.
We provide a WhatsApp chatbot for information and guidance. It processes your telephone number, language preference, the messages you choose to send, and service usage and technical system records. The chatbot does not request, collect or store passports, identity documents, bank statements, visa application files or other official documents.
Voice calls made over WhatsApp are answered by a virtual assistant named Vera. Vera is software, not a Velora Vize employee; she gives general information about visa steps and documents, sends the document list over WhatsApp and, on request, arranges a callback from one of our consultants.
At the start of every call, Vera states that the call is recorded. The transcript and summary of the call are also added to your WhatsApp conversation history, so that a later message can continue where you left off. Artificial intelligence services are used to understand speech, produce spoken answers, transcribe the call and summarise it.
We recommend that you do not share information such as identity numbers, passport numbers or bank details during a call; they are not needed for a voice call.
We use Google reCAPTCHA v3 to protect our forms against automated submissions. The service runs only on the pages containing a form. reCAPTCHA assesses data such as IP address, browser and device information, time spent on the page and interaction signals such as mouse movement and keystroke timing. The name, telephone number, email address and message you enter in the form are not transferred to Google by reCAPTCHA; that information reaches only Velora Vize. The form also contains a hidden check field (honeypot) that involves no third party.
Our website uses cookies that are required for the site to work and, where you have given explicit consent, analytics cookies. For details please see our Cookie Policy; you can change your cookie preference at any time.
Under Article 11 of the Law, and subject to the exceptions in Article 28, you have the right to:
You may submit your requests, in a petition meeting the minimum requirements of the Communiqué on the Procedures and Principles of Application to the Data Controller:
Your application will be concluded within thirty days at the latest.
Velora Vize reserves the right to update this notice in line with legal requirements and operational changes. The most recent version is always published on our website.
At Velora Vize, we value the privacy and security of your personal data under the Personal Data Protection Law No. 6698.
Personal data you share with us through our website, WhatsApp line, chatbot, phone, email, social media or other communication channels, such as your name, surname, phone number, email address, conversation content, information about the visa consultancy process and other personal data you send us, may be processed to answer your requests, provide consultancy services, inform you about application processes, maintain customer communication and fulfil legal obligations.
Your personal data is kept, on the legal bases set out in Articles 5 and 6 of KVKK, for as long as the service requires and within the statutory retention periods set out in the relevant legislation. Your personal data is not shared with third parties except where required by law, requested by official authorities or necessary to carry out the service.
Under Article 11 of KVKK, you have the right to:
If you write one of the following words in a WhatsApp or chatbot conversation, your request for deletion via the WhatsApp servers is received:
sildeleteحذف
This step is for receiving your deletion request on the WhatsApp / chatbot conversation system.
You must separately request the deletion of your personal data stored in Velora Vize’s database. To do so, contact us via WhatsApp, email or written application and send the following statement:
“I request the deletion of my personal data stored in the Velora Vize database.”
Identity or phone number verification may be carried out so that your request can be completed securely. Your requests are concluded under KVKK as soon as possible and within 30 days at the latest. Information that must be kept by law may continue to be retained only for the relevant statutory retention period.
Velora Vize provides consultancy and support services for visa applications. The final assessment and decision on visa applications are made solely by the relevant consulates, embassies and immigration authorities. Velora Vize does not guarantee visa approval and has no authority to approve or refuse visa applications.
