Privacy Policy and Personal Data Protection Notice (KVKK)
At Velora Vize, we value the privacy and security of your personal data. In accordance with the Turkish Personal Data Protection Law No. 6698 ("KVKK"), we take the necessary technical and administrative measures to ensure that your personal data is processed lawfully, fairly, and securely.
1. Protection of Personal Data
Personal data provided to Velora Vize within the scope of visa consultancy, translation, document preparation, and visa application support services is processed solely for the purpose of providing our services and fulfilling legal obligations.
2. Purposes of Processing Personal Data
Your personal data may be processed for the following purposes:
- Providing requested services,
- Managing and following up visa application processes,
- Maintaining customer communication,
- Providing translation, consultancy, and document preparation services,
- Providing technical support and improving customer satisfaction,
- Complying with legal obligations.
3. Data Security
Velora Vize implements appropriate technical and administrative measures to protect personal data against unauthorized access, loss, disclosure, alteration, or misuse.
These measures include:
- Secure storage of data,
- Prevention of unauthorized access,
- Access limited to authorized personnel only,
- Regular review and monitoring of data security practices.
4. Data Retention Period
Personal data and application documents obtained within the scope of our services are deleted, destroyed, or anonymized within a maximum period of thirty (30) days after the completion of the application process, unless a longer retention period is required by applicable laws and regulations.
Data that must be retained under applicable legislation will be stored only for the legally required period and will be deleted, destroyed, or anonymized upon expiration of such period.
5. Your Rights Under KVKK
Pursuant to Article 11 of the Personal Data Protection Law, you have the right to:
- Learn whether your personal data is being processed,
- Request information regarding processed personal data,
- Request correction of incomplete or inaccurate data,
- Request deletion or destruction of personal data under legal conditions,
- Exercise other rights granted under applicable law.
6. Contact Us
If you have any questions or requests regarding the processing of your personal data, please contact Velora Vize.
7. Updates
Velora Vize reserves the right to update this Privacy Policy and Personal Data Protection Notice in accordance with legal requirements and operational changes. The latest version will always be available on our website.
8. WhatsApp Chatbot Service
Velora Vize offers a WhatsApp chatbot service to provide information, guide users, and facilitate customer communication.
The following information may be processed while using the chatbot:
- Phone number
- Language preference
- Messages voluntarily sent by the user
- Service usage records and technical system logs
The WhatsApp chatbot does not request, collect, or store passports, identification documents, bank statements, visa application files, or other official documents.
Information obtained through the chatbot is used solely for providing services, ensuring system security, improving user experience, and maintaining customer communication.
Users may request the deletion of their data at any time. Subject to legal obligations, chatbot-related records will be deleted, destroyed, or anonymized within an appropriate period after the service relationship ends.
Important Notice
Velora Vize provides consultancy and support services for visa applications. The final evaluation and decision regarding any visa application are made solely by the relevant consulates, embassies, and immigration authorities. Velora Vize does not guarantee visa approval and has no authority to approve or reject visa applications.